Unable to top up online

Lisa88 · ‎19-07-2024

Hi all. I'm trying to top up from my mobile using the usual EE site but keep.getting an error message. I select the amount, select the card I usually use and put in the CVC. Then I get a oops, error message. I tried to.add another card and pay from that but get the same message.

I haven't used the EE SIM for a while and found EE had stopped my monthly top up without me knowing. This means my balance is zero and I'm worried about losing the number.

Any ideas welcome. Thanks.

XRaySpeX · ‎19-07-2024

@Lisa88 : Try using Fast Top-up online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Lisa88 · ‎20-07-2024

Thanks XRay. I just tried that but get a 'some errors may have occured' message. Could EE have blocked my number without telling me? I had a message yesterday that I needed to make a chargeable call or lose the number (hence trying to top up as my balance was zero). I know it still works for incoming messages so am bemused.

James_B · ‎20-07-2024

Hi @Lisa88,

Your account would enter hibernation if you hadn't used a chargeable service for over 179 days.

Please see What is pay as you go and flex hibernation, and how do I stop it? - The EE Community for more details.

James