Hey

Mellissaverry12
Explorer

‎19-07-2024 10:38 PM

Hi was wondering if anyone can help rang EE to remove my adult content lock she said she did this but still can't access anything can anyone help please thanks.

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3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎19-07-2024 10:43 PM

On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Mellissaverry12
Explorer
In response to XRaySpeX

‎19-07-2024 11:17 PM

Like I said I already did ring them and they said they done it but hasn't worked on my phone 

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James_B
EE Community Manager
EE Community Manager
In response to Mellissaverry12

‎20-07-2024 11:42 AM

Hi @Mellissaverry12,

It can take up to 24 hours for account changes to take affect.

If you're still unable to access restricted content after this period, please get in touch on 150.

Thanks

James

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