Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Check data on a sim in device that cannot send/receive text messages

I have a pay as you go sim I cannot register to my EE account because it is in a mobile hotspot device which can’t send or receive text messages so I can’t receive the identifier text to confirm it’s me. For the same reason I can’t text BALANCE to 15...

EE e voucher can't be sent msg says trouble sending

im trying to top up as you go my phone and can't seem to make a 150 call or top up via text. What should I do

Pay as you go in Tenerife, can I use my allowance

Number changed

Hello i just was talking with the lady,she did the mistake i wanted to stay with my old number but she switched of by mistake my old number and switched on the new one

Resolved! Top Up Abroad

My contract expired today and I was expecting to have my account transferred to a "Pay As you Go" system but now I find I am unable to top up and unable to call or text anyone. I am on a long trip in Canada so I am unable to go into a branch. If anyo...

Packs

I've been trying to add a data pack on to my pay as you go sim for 3 days now. I've tried to pay by card was just failing all the time, finally tried to top up which was successful but still can't pay for pack using this method. Any advice?

Resolved! SIM Only PAYG Purchase Add-On

I have a sim only PAYG which has run out of minutes. I have topped up my credit and when I go to buy an add-on, the card process does not work as it requires an online authorisation so rejects the attempt rather than generating a request to my bank f...

Resolved! top up

Internet browsing

I don’t seem to be able to connect to the internet despite having a lot of data left on my pay as you go

buying add ons

ADDONS PURCHASE ERRORWe're working on fixing this page. In the meantime, find help at ee.co.uk/helpWhat happened?Sorry, we were unable to complete your request right now. Please try again later.Note : I tried repeated times