Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

REACTIVATE MY SIM

I have a PAYG SIM. It says NOT ON NETWORK whenever I want to make a call. I just topped up money into the line. How can I get my line back.

Resolved! How do I view what I've supposedly spent credit on?

I am abroad and am using an esim for mobile data, not my EE sim. I have mobile data and roaming switched off for my EE SIM but calls and texts switched on. I haven't made any calls and the only text I have sent was weeks ago. I had about £7 credit on...

Ordered SIM only PAYG and filled the PAC code input

Hi, we ordered 2 sim only cards PAYG and filled the space input for PAC code with our current mobile number in different network and received it today. Both sim cards are installed on the phone, one says SIM not provisioned and the other one is still...

Data pack waiting and not working

I got a sim card deal off ee for £15 for 50gb if data so then i tried to convert my number didnt work so i just tried to buy then data then bought it then after the data that comes with the sim card runs out the data was not working and when i went t...

Resolved! What would I get for the £3 EU Minutes Add On on PAYG

What would I get for the £3 EU Minutes 30 Day Add On on PAYG ? What about EU Texts and Data ?

SIM cards in remote gate system

I have an ee SIM in my remote gate opening system but with no phone attached. I can top up as it’s PAYG but how can I check the credit level?

Regarding the issue of SIM card validity period

Is there an expiration date for the SIM card I activated? As far as I know, it seems that the usage period for a SIM phone number is 180 days. Is this correct?Secondly, I would like to know if there is a way to continue using this SIM card after 180 ...

Resolved! Require a refund for recurring payment which I cancelled and I am hoping I can r

I am enquiring about getting a refund for recurring payment which it took but I already had cancelled it before please can I get my refund back

Resolved! What happens if i dont top up

Hi all, I wondered if I need to do anything if u di t want to top up thus number anymore. I originally ordered ee som to see what the signal was like in all the different areas I go to just to see jf it's worth moving to ee from GG but no its not an...

Top up

Hello, Im trying to set up payment for my 30£ pack, I have a new card and when I try to put in the information at the end it says “Additional payer authentication required to complete your payment.” However, nothing shows up, what can I do