Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Re: What is pay as you go and flex hibernation, and how do I stop it?

Hi, following on from Jon’s reply I wondered if someone can help me? So I have received this message informing me I need to do a chargeable activity or will lose my phone number. However, due to being abroad for the last 6 months my phone will no lon...

Activate New Sim Card from another country

Hello , i have a new UK EE SIM CARD with 10£ credit but i cant activate it , i am in another country . Can anyone help me ? Thanks !

Purchase history

Is there a way of finding out my data purchase history please? I need to prove I have had a UK number for the last three years. Thank you

I brought pay as go sim card 20 days ago

I brought pay as go sim card 20 days ago and i didn’t top up. Right now i want to top up. Iif i top up today then from when my validity start. I wanna know validity start from now or my sim purchase date?

Cancelling a pack

I want to cancel my pack to take it out at a better date that suits me, but if I do that will it cancel it straight away and I have no data etc even though I've paid for it, for that month. I'm just double checking as it states it stops it from recur...

Resolved! Voucher use

I have a voucher number worth £20 for my phone but can't see how to use it to add to my balance.

pay as you go sim is a chargeable action topping it up

i'm abroad at the moment using a pay as you go SIM if i put £5 on every 3 months will that count as a chargeable action?

Re: Have data sim pay as you go how do I check balance of mobile

Can you please check my balance

£5 pack on older sim.

I am using a Phone and SIM which hasn't been used since July 2023 and when I go into my EE account I do not get offered the £5 pack, only £10. which is too much for the amount I use the phone for.Can I still get a £5 pack or do I need to go through ...

Resolved! PAYG texts never send, outgoing calls are fine

Hi,I am posting on behalf of my elderly mother, long time EE PAYG user.She has a Nokia "dumbphone", only a few months old, bought from EE shop.She has loads of credit. She can make calls, receive calls, and receive SMS texts. But when you SEND texts,...