Still can’t buy £30 Pay As You Go Pack!!!

[Szicso]

I have a £15 Pay As You Go Bundle with UNL. text, UNL. calls and 25GB data. Because the data not enough for me , I tried to buy the £30 bundle (125GB data ,UNL. text and messages).

First time ,I just sent the message: PACK30 to 150… I had the answer:  “Sorry i didn't recognise that. We have a new range of packs to pick from”…

Then I tried to different way: Cancel my current bundle and buy the new one. 

Sent text(150): STOP PACK , then PACK30 and then I received the same answer:  Sorry i didn't recognise that… 

I didn’t have problem with EE ,but so annoying they advertise the £30 bundle but you can’t buy that! When the EE want to fix this issue?  Kind Regards: Szilard

[XRaySpeX]

If you text ALL PACKS to 150 does it offer you the £30 pack & can you buy it that way?

[Szicso]

Yes ,it is offer me that £30 bundle ,but when I text PACK30 ,I receive the same answer: sorry i didn’t recognise that…. 

[Christopher_G]

Hi @Szicso 

I'm sorry that you're having this problem with buying the pack. I recommend speaking to our Mobile Care team on 150 to see if they can add it manually for you.

Chris

[corneliuMURARIU]

i have 30 pounds credit and want to upgrade from 15 pound pack to the 30 one and i get the "sorry i didnt recognise that" message when i text pack 30

[corneliuMURARIU]

i have the exact same problem please help!!!! how did u resolve it

[corneliuMURARIU]

i have 30 £ balance and cant buy the 30£ pack , all other packs work but this doesnt

[XRaySpeX]

@corneliuMURARIU : What does texting ALL PACKS to 150 respond?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

[Szicso]

I solved this tiny issue: 

Call 150! 
Follow the instructions and you can change the bundles easy!