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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 22303 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12651 Views
  • 0 replies
  • 6 Helpful

Order a SIM card abroad

I like to order a SIM card for my phone to use when in the UK and using Pay as You Go. Only they deliver only to a UK address? or can it also be ordered for a address outside the UK? Costermserives is unreachable by an error as I called. 

Mike_NL by • Explorer
  • 1177 Views
  • 3 replies
  • 0 Helpful

Going Abroad for 3 months

HiI'm going Abroad for 3 months does it need to top up £10 for every month because I don't need to use Sim data or call n text etc.?Secondly if I don't top up then my Sim card will Blocked or active?Please guide me.Thank you 

ZS6 by • Visitor
  • 695 Views
  • 1 replies
  • 0 Helpful

4gee mini wifi

I have a mini WiFi device but can't top it up because when I put in the phone number it sends a passcode to a phone, but it's not in a phone, it's in the 4gee WiFi device, so how can I top up, either by adding it to my account, which I can't currentl...

Helen215 by • Visitor
  • 669 Views
  • 1 replies
  • 0 Helpful

Payment

I can't delete the bank card I bound to the ee app

Guangde by • Explorer
  • 351 Views
  • 3 replies
  • 0 Helpful

Bought £15 bundle only gave me £10 credit

Hi, I bought a new sim with £15 top up but  Just got a text saying thanks for £10 top up so I can't activate my £15 pack because I don't have enough money, Bank shows I bought a £15 bundle What do I do as I can't do phone calls or texts as it will ch...

Jan20231 by • Investigator
  • 1148 Views
  • 11 replies
  • 1 Helpful

Hi

Hi I top up my pack of 15 pounds yesterday but the whole data is finished today. Even i am not able ro place a call, can u please help me and explain me what is the issue.

Akash19 by • Visitor
  • 321 Views
  • 1 replies
  • 0 Helpful

Resolved! How to get an esim?

Hi allI've just joined ee with a new PAYG sim. It didn't come with any QR codes. I've registered and logged into my ee (app and website) but I can't find an esim option anywhere. How do you get an esim? Thanks

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