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[raik]

Tried multiple devices and browsers and get this same issue everytime i get to the Confirm and Pay screen

[Leanne_T]

Hi @LukaszEE 

Thanks for coming here. 

Have you tried another browser? 

Are you logged into your EE account?

Do you see the same error if you try to top up with the card using the EE - Anonymous Top up? 

Leanne. 

[philmay57]

Have you tried fixing the problem?  ChatGPT knows how, even if your IT guys don't.

Steps to Fix the Issue

1. Modify the CSP: If you have control over the website's CSP settings, you can modify the CSP to allow the https://tsys.arcot.com/ domain. You can do this by adding frame-src to the CSP header and including the necessary domain. For example:

   Content-Security-Policy: default-src 'self'; frame-src 'self' https://tsys.arcot.com/; ...

   This change allows content from https://tsys.arcot.com/ to be framed within your page.

[philmay57]

Somebody try and get EE to sort out their web pages:

Steps to Fix the Issue

1. Modify the CSP: If you have control over the website's CSP settings, you can modify the CSP to allow the https://tsys.arcot.com/ domain. You can do this by adding frame-src to the CSP header and including the necessary domain. For example:

   Content-Security-Policy: default-src 'self'; frame-src 'self' https://tsys.arcot.com/; ...

   This change allows content from https://tsys.arcot.com/ to be framed within your page.

[Dmytro4]

I have the same problem.

I just tried 2 different credit cards

[Ali_A]

Thanks for joining us on Community @Dmytro4 

Can you Top Up using the general Make a payment page? 

Ali

 

[Dmytro4]

Hi, Ali!

I will to try in the next month, because JamesAnelay helped me and I used extension to TEMPORARILY disable this security check in Chrome: https://chromewebstore.google.com/detail/disable-content-security/ieelmcmcagommplceebfedjlakkhpden .

[Ali_A]

@Dmytro4 Great, Let me know how you get on next month 

Ali 

[daveple]

Thanks, this works perfectly!!

[RichT520]

How is this possible??? The same problem - and so many others have the same problem. I used the community help; turn off extensions - no difference whatsoever. I called 150 and messages YES and then had to message a description of the problem.. a new message telling me they can't call my EE phone back (!) and I should call....150 (&£$"~@@!). I call 150.. text YES...wait and wait...Dan tells me it's not EE, it's the web, but he can arrange the payment. What have I signed up for now????

[Linzi_H]

Hi @RichT520 

I'm sorry to hear you're having some issues trying to make a payment with us.

Just to confirm, is this happening when you're logged into your EE app/online account? 

Have you tried our payment link? 

Thanks so much,

Linzi