This content is blocked. contact the site owner to fix the issue.

[raik]

Tried multiple devices and browsers and get this same issue everytime i get to the Confirm and Pay screen

[Katie_B]

Hi @Mistadave. 

Thanks for coming here. 

Please report this to our technical care team on 150. 

They will be able to investigate this further and help top-up your account.

Katie 

[Mistadave]

It's ok I got around it by using the page to top someone else's phone to top up my own phone: https://ee.co.uk/bills-payments/mobile/fast-payment-payg

That worked fine without the error we are getting when topping up from inside or account page or app. Then once I was topped up I could subscribe to the pack with the credit on my account. Definitely a website bug that needs fixing though! Hopefully a moderator can get a developer to look at it.

[Taliao]

Same issue, it's June 2024, i'm a new customer. I'm really disappointed that this was flagged months ago and hasn't been dealt with. I'm trying to set up a direct debit, i've also come across the same issue when trying to pay my bill online. Now i'm on the phone waiting for your customer services (it's a 45 minute estimated waiting time). You have IT technicians, right EE? As with everyone else, i've tried different devices, network providers and times of different days. 

Please fix this.

[NicoleYama918]

Literally exact same issue and now can't top up. Hilarious that they've had the problem for months and the community team hired by EE just keep asking the same useless questions as if it isn't a problem on their end. lol.

[Katie_B]

Good afternoon @Taliao. 

Thanks for coming here. 

Are you able to send over the URL of the page displaying this?

Katie

[marxshaw]

Hi Katie_B,

A bit surprised this issue persists after one year. It is impossible for someone to send over the URL because the link is individualised and any one who tries to use it again will only see an error message.

I can however describe how I got the same issue. For a current EE customer, try "manage payment" on this page: https://ee.co.uk/app/landing-payg then "add a new card" on the next page. After filling out the form, try next page and confirm all the details are correct. Now the issue happens - one cannot verify their bank card because the verification page does not load. It says the content is blocked, please contact site owners.  

This is more a technical issue with the website itself as many have mentioned that they have tried different browsers under different networks. 

[Leanne_T]

Hi there @marxshaw 

Thanks for coming to the community and providing these details. 

Are you using a VPN or any browser plugins (such as pop up blockers)?

Do you see the same error if you try to top up with the card using the EE - Anonymous Top up? 

Leanne. 

[marxshaw]

Hi Leanne_T,

No, I tried every way inlcuding disabling blockers, using a fresh new browser, not using VPN, etc. And yes, the anonymous top-up has the same issue with the verification page loading.

As another community member James Anelay pointed out in this thread, this was more the issue with the website itself. I tried James' method by disabling the browser's secutity check with https://chromewebstore.google.com/detail/disable-content-security/ieelmcmcagommplceebfedjlakkhpden, and it worked. This, however, has a negative impact on both the customer's account security and EE's reputation. 

[Leanne_T]

Thanks very much @marxshaw 

I've sent you a private message for some extra details. 

Leanne. 

[LukaszEE]

Hello.

Today its 27/07/2024 same issue with confirm and pay. Does EE really have to many customers ? 

Mrs Lenne_T could you update on the issue status. Will it be resolved or the issue is on the  customers browser side ?

Kind regrds.