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raik
Investigator
Investigator

Tried multiple devices and browsers and get this same issue everytime i get to the Confirm and Pay screen

45 REPLIES 45
Christopher_G
EE Community Support Team

Hi @daveple 

What is it that you're looking to pay for? Is it a payment towards your mobile contract bill?

Chris

No - to buy a PayAndGo pack 
Christopher_G
EE Community Support Team

OK, thanks @daveple 

Have you tried on a couple of devices/browsers, to see if the same thing happens?

You can also use this Fast Top Up page.

Chris

It's May 2025 - and this has not been fixed yet...

Linzi_H
EE Community Support Team

Hi @jkghbigyuiguhi 

Welcome to the Community. 

Are you trying to top up and add a pack? 
What's happening exactly when you try?
Have you tried any steps suggested in the thread so far?

Speak soon,
Linzi