New pack not working

alihosie · ‎03-08-2023

I just topped up and ordered a new pack. Previously this worked and the pack started working quickly.

This time - nothing.

Pack shows as purchased but nothing happening on my phone.

Grateful for any ideas

Ali

XRaySpeX · ‎03-08-2023

What does texting AL to 150 from your no. fully report verbatim (it is free)?

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alihosie · ‎03-08-2023

It says no signal found for mobile networks

Leanne_T · ‎03-08-2023

Hi @alihosie

Do you have signal showing?

Can you make calls?

Leanne 🙂

alihosie · ‎03-08-2023

no - no signal no calls possible

Leanne_T · ‎03-08-2023

Thanks @alihosie

Are you in the UK?

When was the last time the SIM card was used to make a call or send a text?

Leanne.

alihosie · ‎03-08-2023

yes - in the UK

Last use for text out appears to be 30 April 2022
mostly incoming texts from EE on updating rather than outcoming.
hasn't been used for calls for a couple of years. It's mostly used for data

Leanne_T · ‎03-08-2023

Hi @alihosie

Pay as you go SIM card's do go into hibernation, please see What is pay as you go and flex hibernation, and how do I stop it?.

You would need to call us and get this looked into.

Leanne.

alihosie · ‎03-08-2023

It was used in February - It has been left for months at a time before - so why now?

A text has come through to say the pack is live but there is no EE internet. Is it maybe just cause the signal is rubbish?

alihosie · ‎03-08-2023

used for data that is