Error message when trying to purchase a new add-on

[Keziah4]

Hi, I am getting an error message when trying to purchase a new Unlimited Data add-on. First I was told I needed £50 credit to purchase an add-on which used to cost £40. When I checked the ADD DATA option, it still said UNL DATA add-on costs £40. Anyway, I topped up my credit and tried again, only to get a new error message saying, "Sorry, there has been a problem and we cannot add this add-on, please try again later." Now every time I try, I get this same error message. What is going on?

[Mark1391]

Hi this is happening to me I can’t access the £40 unlimited data add on then says £50 and then saying error can u help me 

[ascott124]

I am having the same issue with buying a roaming add on. It’s a pain to have to call every and every time I tell them there’s an issue they say I can text but the text service doesn’t work either. It’s been going on for months now.

[Keziah4]

Hi, the only current solution seems to be to phone the EE Customer Support Team on 0044 800 079 8586 (that is a Freephone number) , and they will download the add-on to your phone. You have to go through a few menu hoops until you can speak to a real human being, but they are very helpful when you finally get there. I paid £40 as usual for my add-on, despite the original message telling me it was now £50.

Hope this works for you!