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Does EE hate PAYG customers?

pcfidelity
Explorer

5G has been around for nearly 5 years now but they still don't provide it for PAYG. It's baffling given all the MVNO's do for much less. They're the only operator to throttle 5G for pay monthly too.

4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

@pcfidelity  Didn’t know EE where obligated to offer a certain connection type to any customer.       What are you hoping to do over 5G that 4G isn’t going to cut it. 

EE sells contracts that are not speed limited you just pay more for the privilege.  But then again you purchase what you want and I can bet the vast majority of customers who choose unlimited speed do so because they don’t actually know what they need and just think unlimited is better.    100Gbs is plenty fast enough especially when the average fix line broadband connection was 69.4 in 2023 in the UK.   

 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Matt_124
Star Contributor
Star Contributor

They are by no means "the only operator to throttle 5G for pay monthly", I believe VF actually beat them to this considerably with their standard "Unlimited" plans being capped at 10Mbps before EE ever started doing it. Makes it sound like the default but is actually quite barebones.

At least with EE, they didn't start doing this until much later and the plan names make it relatively obvious with "No Frills" coming across as a barebones connection with 10Mbps cap for basic usage.

"Essentials" being enough for most people with a cap of 100Mbps for streaming etc and then "All Rounder" and "Full Works" being the plans for those needing a faster and better connection for doing more with uncapped speeds, network prioritisation and 5G Standalone.

You pay for what you need.

XRaySpeX
EE Community Star
EE Community Star

@Matt_124 : "No Frills", "Essentials", "All Rounder" and "Full Works" are not PAYG which OP is on about. They are all contract plans & are all 5G compatible.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Yes i know. The OP spoke about/made claims around EE's speed capping of 5G plans on Pay Monthly in his post also @XRaySpeX, i was clarifying and giving context to that point .