Has My EE changed recently ?

[DaveG6HNI]

For the first time for a month or two I just logged into my EE account on my PC to check my PAYG balance & Free Boost status, but can't find it ? I just get a load of adverts for new products, none of which I'm interested in. I did once get a page that wanted me to link my phone, but I assume that is only for new customers and not users of several years who have previously accessed their account on-line. So where has it all gone ?

[DaveG6HNI]

I forgot to say when I click on Manage the page just refreshes but doesn't change...

[XRaySpeX]

For how many months?

Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.