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Cant proceed to buy a pack

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xaviera08
Investigator
Investigator

‎10-01-2025 07:31 PM

Hi, Im new to this mobile broadband, and I just bought an EE local sim package around 3 months ago, but I changed my internet provider to another and wanting to return again this month. I already top up my credit but I cant seem to buy any packages, I tried to call 150 but it says that I currently have no packs and there are no packs I can use, is there any way i can solve this?

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11 REPLIES 11
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xaviera08
Investigator
Investigator
In response to Rach_H

‎11-01-2025 07:18 PM

Hi @Rach_H , how do I get in touch with the EE customer service?

I cant' find the right section since all of the options returned to calling 150, and it does no help for me. Is there any way for me to get a refund or at least buy a pack?

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XRaySpeX
EE Community Star
EE Community Star
In response to xaviera08

‎11-01-2025 08:19 PM

Try calling CS on the Freephone no. in my sig.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP