Cant proceed to buy a pack

[xaviera08]

Hi, Im new to this mobile broadband, and I just bought an EE local sim package around 3 months ago, but I changed my internet provider to another and wanting to return again this month. I already top up my credit but I cant seem to buy any packages, I tried to call 150 but it says that I currently have no packs and there are no packs I can use, is there any way i can solve this?

[XRaySpeX]

@xaviera08 : Visit http://add-on.ee.co.uk/purchase from a device connected to your mobile router by WiFi to see what is available.

[xaviera08]

@XRaySpeX I am not gaining access to the platform, even without my wifi

[XRaySpeX]

What device are using? Is it connected to the router?

[xaviera08]

sorry I'm confused, you mean a wifi router? no, I am connected to my other e-sim's internet

and I am using an iphone

@XRaySpeX 

[XRaySpeX]

You said you were new to this mobile BB. That involves a mobile router. 

In your case connect to my link over the mobile network.

[xaviera08]

and the thing is, I recently topped up my credit with £30, but if I'm unable to purchase any packages, it would be very disappointing. Would it be possible to consider a refund?

[XRaySpeX]

Have you tried texting ALL PACKS to 150 & choosing 1?

[xaviera08]

Yes I tried to, but it's giving no response after I texted back "TOPUP"

I think I tried over ten times but this keeps happening 

[Rach_H · Accepted solution]

Hi @xaviera08 

Welcome to the Community!

We want to make selecting your pack as simple as possible, so I'd recommend getting in touch with our team, given the trouble you've been having.

Rach