Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 12851 Views
  • 7 replies
  • 8 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 9137 Views
  • 0 replies
  • 6 Helpful

New pay as you go packs

We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers.       Our packs last up to 30 days and pay as you go customers benefit from:   Pack Name...

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LAURA_MCW by Former EE Community Manager
  • 35376 Views
  • 25 replies
  • 21 Helpful

Are EE PAYG phones now given a poorer service ?

Back in the mists of time when the world was Orange (remember them ?)  and phones were analogue before 2G started I got an Orange SIM card and all was well.  I do PAYG as quite honestly if I make 2 calls a month, receive 6 and send 10 texts I am doin...

minorman by Visitor
  • 216 Views
  • 2 replies
  • 2 Helpful

Wrong subscription pack received

Hi all,I’ve selected the £10, 20 GB pack. But when I activate my sim today, it has 8GB only instead of  20GB. I am curious if there is any mistake taken? Thanks for reply. 

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Cannot Acces My Online Account

Hi!Hi. I’m abroad and I cannot access my online account to top up my balance. I cannot reach to the EE staff and there is no live chat. Every time I call the help number, 07953 966 150,  I am asked to wait; this is very expensive. Does anyone know a ...

THE WORST COMPANY

I’ve been trying the whole day to activate pack but it didn’t work. YOU ARE THE WORST

Trajko by Investigator
  • 154 Views
  • 5 replies
  • 0 Helpful

Number changed

Hello i just was talking with the lady,she did the mistake i wanted to stay with my old number but she switched of by mistake my old number and switched on the new one 

Resolved! Top Up Abroad

My contract expired today and I was expecting to have my account transferred to a "Pay As you Go" system but now I find I am unable to top up and unable to call or text anyone. I am on a long trip in Canada so I am unable to go into a branch. If anyo...

ALF1998 by Visitor
  • 194 Views
  • 2 replies
  • 2 Helpful

Packs

I've been trying to add a data pack on to my pay as you go sim for 3 days now. I've tried to pay by card was just failing all the time, finally tried to top up which was successful but still can't pay for pack using this method. Any advice?