Wrong subscription pack received

tomwong1993 · ‎13-02-2024

Hi all,

I’ve selected the £10, 20 GB pack. But when I activate my sim today, it has 8GB only instead of 20GB. I am curious if there is any mistake taken? Thanks for reply.

James_B · ‎13-02-2024

Welcome to the EE Community, @tomwong1993 🙂

What response do you receive if you text BALANCE to 150?

James

XRaySpeX · ‎13-02-2024

Look in your online MyEE Add-ons for the other 12GB. Sometimes it doesn't kick in until have exhausted the normal ration.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

tomwong1993 · ‎13-02-2024

It shows 8GB only

Katie_B · ‎14-02-2024

Hi @tomwong1993.

I'd recommend getting in touch with customer care.

The team will be able to look into this further and activate any data owed.

Katie 🙂

tomwong1993 · ‎15-02-2024

Hi,

how can I contact customer care team then? I think u guys can help me here.

James_B · ‎16-02-2024

Hi @tomwong1993,

Sorry, we can't access your account via the community forum.

You can call Customer Care on 150 from your EE phone.

James