13-02-2024 04:08 AM
Hi all,
I’ve selected the £10, 20 GB pack. But when I activate my sim today, it has 8GB only instead of 20GB. I am curious if there is any mistake taken? Thanks for reply.
13-02-2024 08:46 AM
Welcome to the EE Community, @tomwong1993 🙂
What response do you receive if you text BALANCE to 150?
James
13-02-2024 09:40 AM
Look in your online MyEE Add-ons for the other 12GB. Sometimes it doesn't kick in until have exhausted the normal ration.
13-02-2024 07:09 PM
It shows 8GB only
14-02-2024 08:08 AM
Hi @tomwong1993.
I'd recommend getting in touch with customer care.
The team will be able to look into this further and activate any data owed.
Katie 🙂
15-02-2024 10:38 PM
Hi,
how can I contact customer care team then? I think u guys can help me here.
16-02-2024 09:02 AM
Hi @tomwong1993,
Sorry, we can't access your account via the community forum.
You can call Customer Care on 150 from your EE phone.
James