Can’t top up

[Frankiewren]

It says that I need to link a phone to my account but when I do it then says that phone is linked to a different account. But the account that they’re talking about is the very one that I’m logged into. Which I am trying to top up? I don’t know what to do. This doesn’t make sense 

[Leanne_T]

Hi @Frankiewren 

Thanks for coming here. 

Is this a new EE SIM card? 

If so, have you have an EE account previously? 

Leanne 🙂

[XRaySpeX]

Try using Fast Top-up online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.