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Can’t top up

Frankiewren
Visitor

‎16-02-2024 04:43 PM

It says that I need to link a phone to my account but when I do it then says that phone is linked to a different account. But the account that they’re talking about is the very one that I’m logged into. Which I am trying to top up? I don’t know what to do. This doesn’t make sense 

0 Helpful
2 REPLIES 2
Leanne_T
EE Community Support Team

‎16-02-2024 05:24 PM

Hi @Frankiewren 

Thanks for coming here. 

Is this a new EE SIM card? 

If so, have you have an EE account previously? 

Leanne 🙂

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎16-02-2024 07:29 PM

Try using Fast Top-up online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)