Cannot Acces My Online Account

SalahBadran · ‎15-02-2024

Hi!

Hi. I’m abroad and I cannot access my online account to top up my balance. I cannot reach to the EE staff and there is no live chat. Every time I call the help number, 07953 966 150, I am asked to wait; this is very expensive. Does anyone know a quick and inexpensive way to contact EE?

Thanks

Katie_B · ‎15-02-2024

Hello @SalahBadran.

Thanks for coming here.

What is happening when trying to log in to your EE account online?

Katie

SalahBadran · ‎15-02-2024

Hi @Katie_B

When I try to log in I put my email. It rejects the password. When I try to change the password, it sends me a verification PIN on my mobile number, which has no balance. So, I cannot receive the PIN.

Salah

Schockwave · ‎15-02-2024

@SalahBadran , if you have something like Skype, you can ring customer service for free:

+448000798586

You may want to try here to top up:

https://ee.co.uk/bills-payments/mobile/fast-payment-payg

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

XRaySpeX · ‎15-02-2024

You don't need any balance to receive texts worldwide.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)