Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 12870 Views
  • 7 replies
  • 8 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 9147 Views
  • 0 replies
  • 6 Helpful

New pay as you go packs

We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers.       Our packs last up to 30 days and pay as you go customers benefit from:   Pack Name...

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LAURA_MCW by Former EE Community Manager
  • 35498 Views
  • 25 replies
  • 21 Helpful

Resolved! 7 day Roaming Add on

Hi EE,I’m just wondering if I could have some help please, I’m going on holiday to Spain in a couple of days and was looking to purchase the 7 day roaming add on but it isn’t available to me, I have a £10 pay as you go subscription box that I have ha...

Grundy98 by Visitor
  • 181 Views
  • 1 replies
  • 1 Helpful

Keeping mobile number

I have inserted a PAYG sim in my phone. I want to keep my old number from my Orange/T-Mobile sim. I have been unable to find any instructions as to how to do it. The ee website is a nightmare. Is there some of doing what I want or would I be better g...

Resolved! Call Forwarding on Pay as You Go Sim

Will call forwarding work if using a Pay as You Go sim ?   We have a fault on a business land line and BT can set up a transfer to a mobile.   We then want to be able to use the  mobile with a pay as you go sim to then forward calls to another number...

BBTmobile by Contributor
  • 174 Views
  • 6 replies
  • 2 Helpful

Resolved! Cancelling a subscription

I wanted EE to save my payment details but I couldn’t see any way to buy a plan without a recurring payment. I’ve got the plan I want how do I terminate the recurring payment please does anyone know. New to EE.

Pay as you go and Contract conflicting.

I bought a contract phone after having a pay as you go sim. I was told I could put my pay as you go sim in the contract phone and my pay as you go subscription would stop itself. Well my pay as you go has ran out today and now my phone can’t use my c...

j0yball by Investigator
  • 75 Views
  • 1 replies
  • 1 Helpful

Pay as you go sim

I bought a £20 pay as you go 5g of data thinking it would last for 30 days but only  lasted one day can anyone help

Complaints about ontopup

Anyone know who I write to for a formal complaint about ontopup.com? Constantly fobbed off about an invalid vouchrr problem and they won't give me address of regulatory body or ombudsman to complain to

at3388 by Investigator
  • 8683 Views
  • 14 replies
  • 5 Helpful

Stuck!!

Completely stuck, I'm out in France and had a sim card sent to me for when I return home this week. But i can't use the sim card in any way, because I am in France the helpline is barred, so i can't call to discuss. I can't log into my account becaus...