"Sorry, we can't show your order details right now" When Tracking Order

[Robsy128]

I ordered a graphite iPhone 13 Pro, 128GB on Monday morning at 12:20am. 

I've not received any further email communication regarding the order, and when I go to track it online I see:

"Sorry, we can't show your order details right now. 

Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier DPD." 

Considering I dropped my old iPhone XS Max and needed to order a replacement for my work ASAP, I was hoping this would be dispatched within 24 hours; I've had no communication so far. 

When ringing EE I'm sent through a number of automated options, only to be told I can go online to track the order, which simply doesn't work. 

Can someone from EE please give me an urgent update?

The automated system clearly doesn't work. 

[Gemlou92]

I got the iPhone 11 white 64GB.

xxxxx xxxxxx
Sent from my iPhone

[Mod edit: Please do not post personal information on the public board. Thanks!]

[Christopher_G]

That one is definitely in stock, @Gemlou92. Since you ordered a week ago, I would have thought you would receive it by now.

May be worth speaking to the Mobile Care team to check the order when you get a few minutes.

Chris

[Gemlou92]

Thank you very much for your help Chris. I will give them a call 🙂

xxxxx xxxxxx
Sent from my iPhone

[Mod edit: Please do not post personal information on the public board. Thanks!]

[Leanne_T]

Let us know how you get on @Gemlou92

Leanne 🙂

[Avatar1997]

I also have same problem I ordered pay monthly this week and it’s also showing sorry can’t show your order details now and I can’t also get in touch with the customer team through call. 

[Avatar1997]

What do I need to do cos I’m also in the same situation ordered and the pay monthly dispatch details can’t be shown now only the xko number have I received

[Jon_K]

Hi @Avatar1997.

Are you able to get in touch with our Customer Care team on live chat?

They'll be able to access your account and give you an update.

Jon

[GButs]

I’m having the same issue. I ordered a 25gb sim last week and I’ve had an order confirmation with an XKO number but nothing since. No tracking number, no shipping confirmation etc.

very frustrating 

[Katie_B]

Good morning @GButs. 

Thanks for ordering with us. 

When did you place your order?

Katie

[GButs]

Hi, I placed the order on 28th January