Pixel 8 ear buds

[Phil2200]

Hello. I ordered my pixel 8 on the last day of the offer where free pixel ear buds were included.  I now have the phone but am awaiting the ear buds. Does anyone know how long this takes?

[Katie_B]

Hi @Phil2200. 

You can claim on this Google Claims Portal from 27 October. 

Katie

[Phil2200]

Many thanks for this. I am assuming EE will contact me at this point then?

[Katie_B]

Hi @Phil2200. 

You will not need to wait to be contacted regarding this. 

Please visit the Google Claims Portal which I have linked from October 27. 

Katie 🙂

[Ado99]

Hiya sorry to jump in on this,

But what if I can't find my order number, as mine was an upgrade 

[Katie_B]

Hello @Ado99. 

If you do not have your order number our customer care team will be happy to provide this for you. 

Katie

[Ado99]

Hiya

Many thanks for that

[mmagdongon]

Hi Katie - I'm in a similar situation. Can you help me get all the information I need in order to process my claim?

[James_B]

Hi @mmagdongon,

Welcome to the EE Community. 🙂

Which information are you missing?

James

[mmagdongon]

Hi - it states that we need a qualifying document to submit the claim. I
have the order number but not an official document from EE. Is this
something you can help me with?

Cheers,
Michael