I received an email last night saying successful order, does this mean I passed

[Jon_K]

Hi @Sue16757 

If you received a confirmation email, your order has been successful.

DPD will text you when your order is ready to be delivered.

Jon

[Sue16757]

Thank you

[Leanne_T]

Let us know if you have any further questions @Sue16757

Leanne 🙂

[Adrian124]

Hi I ordered sim only got email saying successful then text saying dpd soon will let me know the date delivery haven’t heard no think it’s been over 2 weeks here is the order number xkoxxxxxxxxx

 [Mod edit: Please do not post order numbers on the public board. Thanks!]

[Christopher_G]

Hi @Adrian124 

I would recommend speaking to our Mobile Care team so they can check the order and find out what's happening with it.

Chris

[Chloefisher23]

Hi I placed an order for a phone, paid an upfront payment, and got an email to say your order has been successful, you will be notified when DPD will deliver your order. However I’ve not heard anything since, the order is not yet showing on my EE account, has it been accepted?

[James_B]

Hi @Chloefisher23,

Welcome to the EE Community. 🙂

Don't worry, you'd be contacted directly by our sales team if there were any issues with your order.

Which phone did you order and when?

James