i ordered a iphone 14 no up front cost

[acidhousetechno]

one hour and 15 minutes asking why my bill was wrong i had to pay £85 to put my service on.....Hacked through the BT upgrade app.....I would recommend not to trust EE for a reliable service robbing me with no apology given just take your money and give a bad customer service......Do not upgrade or place a order on line which i did and picked up in store i order iPhone 14 and received iPhone 13.tut tut EE 

[Leanne_T]

Hi @acidhousetechno 

I am sorry to hear this. 

Is your plan incorrect when you have upgraded or have you been charged extra on the bill? 

Leanne.

[Chris_B]

@acidhousetechno   If it was the wrong device what have you done about it ?   You have the right to return that device?    More importantly why did you or did you walk out of the store with it ?     And what does your email conformation say you ordered ? 

You say your bill was wrong at £85 and you had to pay it to get your service back on.   What does your bill breakdown say on the extra costs ?  Don’t forget you also got charged a late payment fee also.    

[acidhousetechno]

so i put forward my details on line but once you are asked phone to confirm details which i was asked to do that say that my details was being watch by a acker ie on his computer screen. They see this but they coild be a erra which they do not know so they ask you to phone to confirm now i seen this on TV program teaching poeple how to spot or what to look out for and this has been a big avoid for many people so my bank details were exposed to them do you follow me up to now....So they had seen my order for iPhone 14... So by now i panic at what the **** ....So the following day i recieve a text saying soorry for delay on your order we text you once your order is in store...So i recieve the text and did not go to store...S 4 days have passed by now so on the fifth day i thought just out of curiosity i call in store i ask one of the staff i may have a ordeer to collect 

[acidhousetechno]

whats it goy to do with you

[Chris_B]

@acidhousetechno   You asking on a public forum.  This isn’t customer services so anyone here can reply to you.     From what your put and from what I can price together from what you’ve put  you’ve been scammed and your blaming EE for that. 

As for 

“that my details was being watch by a acker ie on his computer screen”.    EE wouldn’t know that someone was watching you online.   That was the scammer saying that to you.

 EE didn’t scam you you fell for a scam and you’re blaming EE for it.  

[acidhousetechno]

chris b i had been scammed on line dont try to defend EE.

[acidhousetechno]

if it has nothing to do with ee why did i pick the device up from EE i saying beware when using EE online poor customer service simply has.

[acidhousetechno]

even the EE app is up the wall no help to customers...

[James_B]

Hi @acidhousetechno,

If you have received the incorrect phone, please fill out the Return request form and we'll send you a returns kit to send the phone back to you.

If you believe someone may have access to your EE account, please get in touch with Customer Care so the team can update your security details.

Thanks

James