If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi there, I upgraded my phone yesterday and have still not received a confirmation email or a tracking number for my new phone, could you help please?
I recently added another line to my account, while I was proceeding with it your advisor Matt, also signed me up for a Apple Watch, and advised it would be delivered Tuesday the 6th at the latest however I’ve had no correspondence regarding this even...
I’ve ordered and paid for an early upgrade to an iphone 12 64gb. I’m happy to wait however long needed, would just like to understand why there has been no dispatch confirmation or any updates. Cheers
I am valid for an upgrade but can’t through the app or website
Hello, I ordered a phone on the 2nd of September. I've had no update and I can't view tracking. I just get an error message. I've paid over £160 upfront and have had mo update.
Hello, Ive placed an order for a sim card on 30 Aug and paid for the plan on the day. Today is 5 Sep and it still hasnt arrived yet nor have i received any updates about the delivery. My previous travel sim has already expired and im in need for my o...
am i able to buy a laptop if i don’t have a EE mobile or broadband?
I order the IPhone 11 on 26th August and have only had an email to confirm my order but no further updates. When using the online tracker it says they can't show me anything. Thank you
Hello,I have gotten an early upgrade to the fold4 with a trade In deal which will take £20 off my bill. On the ee website it shows list of devices as per the screenshot below which will give me the £20 discount but I want to make sure whether I have ...
