Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 66549 Views
  • 120 replies
  • 15 Helpful

Pixel 7 Pro Pre Orders - Expected Dispatch?

Hi AllDoes anyone at EE or otherwise know when Pixel 7 Pro Pre Orders will be dispatched?I got in super early to try and be first in the queue, but as yet I'm still awaiting dispatch confirmation.Can anyone provide any further information? Any other ...

Returns pack not received

I ordered a new phone about two weeks ago, it’s says I’m due to return my phone by the 27th but I haven’t had a returns pack sent to my house and I’m not paying any excess charges. I’ve requested a returns pack twice.

Resolved! New phone

Hi my phone has not arrived, it said it’s been sent back to ee

Hps123 by Visitor
  • 382 Views
  • 1 replies
  • 1 Helpful

Upgrade

I’m trying to upgrade my phone but every phone I select it says there is no suitable plan and to look for another so Iv tried every single phone they have and they still say there’s no suitable plan

Gstrack by Explorer
  • 376 Views
  • 1 replies
  • 0 Helpful

Sorry, we can't show your order details right now.

When tracking my order I get above error. It’s been over 24hrs and I have had no further communication since. The phone is a iPhone 14 and I would greatly appreciate a update; other than cannot show details.

Resolved! Early upgrade order

I placed an order 2 days ago and I got email confirmation for my order. However no email or text from DPD and nothing showing on my app. how do I know my order definitely went through when it also won’t let me track my order either. The payment is st...

CH2831 by Investigator
  • 1643 Views
  • 16 replies
  • 0 Helpful

Oder cancelled then not

Hi i placed an odder yesterday got a confirmation text with tracking info then got text at night saying it was cancelled i phoned up today and said i need to go to ee shop to show passport etc done that at the shop but still dont know if the ofer is ...

Antt71 by Investigator
  • 410 Views
  • 1 replies
  • 0 Helpful

Resolved! EE playing me for a fool

Well done EE, you done it again!A few weeks ago you failed to deliver my new upgrade three days in a row because you didn't have my full address on the package, hence DPD couldn't find me.Yesterday, I stupidly put my trust in EE, gave you the benefit...

AdamWC by Established Contributor
  • 798 Views
  • 5 replies
  • 1 Helpful