01-12-2022 02:39 PM
I placed an order earlier today and ive had an email saying ‘successful order’ does this mean all checks have been made and I’ll get an update when it’s sent out? Or could the order still be cancelled
thanks guys
01-12-2022 04:10 PM
Hi @Sam1013.
If you've received a confirmation email of your order then it has been successful.
You'll get a text from DPD when your order is on the way.
Jon
02-12-2022 10:07 AM
Even if the order number starts with an XKO
02-12-2022 11:06 AM
Yes, that's an order number, @Sam1013.
Chris
02-12-2022 05:30 PM
EE had accepted my order for an iPhone 14 no upfront cost, someone’s rang of this number 01942 901150 to tell me I have to pay 50 upfront, is this number genuine because I’d already had the email to say my order was successful
02-12-2022 06:34 PM
Hi @Sam1013.
I'd recommend getting in touch with our Customer Care team so they can check of an amount is due to be paid upfront. They'll be able to check your account and see if this is a real caller.
Jon