Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 58536 Views
  • 122 replies
  • 15 Helpful

I want to place my complain about my order

I want to place my complain about my order i placed my order the and firsly they said its cancelled you call the coustomer care they said go to store.and show your identity after that they said its fine your order will deliver but today when i called...

Upgrade no work

Good morning I did an upgrade for 2 iphone 13 pro max phones, or withdraw money from the account and now when I track it, my order doesn't work

Ionas by Visitor
  • 372 Views
  • 1 replies
  • 0 Helpful

No update

I ordered a Samsung s20fe in blue last Tuesday but I’ve had nothing but the confirmation email, an email with my order number, a welcome to we email and a letter in the post with my dd details. The order number doesn’t work in the tracker. Any ideas?...

No DPD text

Made an order this morning for the iPhone 13 pro max in bluegot my initial email to say they’ve got my order and a ref numbertried tracking it but it doesn’t work,I haven’t had any further emails (I’ve checked spam etc) I can’t call anyone as my phon...

Return mobile phone

I want to return the mobile phone after 10 days subscription because the mobile phone is faulty and poor sound quality. I prefer  different model update with Samsung mobile phone . Please get back to me ASAP. My email address is  xxxxxxx@xxxxxxxx Tha...

Beats Pro stock

Hi, I ordered some red Beats Pro on an add to plan just over a week ago but they were out of stock and it said they'd be delivered within 14 days. They're still out of stock though. Am I genuinely likely to get them within the next week? I can't find...

Urgently need to contact an advisor online via laptop

Hi my phone broke on wednesdy, I ordered a new one thursday. No tracking available. contacted ee and reordered over the phone. Promised delivery saturday. Still no contact from DPD or any tracking number. Called again saturday. Advisor confirmed DPD ...

iPhone 13 Pro

HelloI'm a new customer and I placed an order for the iPhone 13 Pro 512GB in Alpine Green on 27/04/22. The website shows "In stock, Usually despatched within 1 day or to your local EE store" But I haven't received the phone or sim card. just wonderin...

Ernest94 by Investigator
  • 494 Views
  • 4 replies
  • 0 Helpful

PHONE DELIVERY

Hi im a new customer and i ordered a new iPhone SE 2022 5G 64GB Midnight, but i havent received it yet, was just wondering what the status is as when i track it, nothing comes up

iPhone 13 pro max alpine green

Hi,I upgraded to the iPhone 13 pro max in alpine green over the phone on Wednesday (June 1st) morning. I was told by the person on the phone that I had to have it delivered on Saturday (today, June 4th) and even paid extra for this. I didn’t mind if ...

Eviie96 by Explorer
  • 518 Views
  • 3 replies
  • 0 Helpful