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New phone

Hazel_
Visitor

‎04-12-2022 01:00 PM

Hi, I ordered Samsung Galaxy 22 Ultra yesterday morning and paid £30 upfront fee and have not received confirmation email or text and was supposed to get my new phone today but a bit worried I wont. Can anybody help me? Checked spam and nothing there either.

0 Helpful
1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎04-12-2022 01:06 PM

Hello @Hazel_ ,

Welcome to the community,

You will receive notification from DPD the evening before delivery and another one the day of delivery with a one hour window.

Deliveries are not normally done at the weekend.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.