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Order and Delivery

beccybobs
Visitor

‎04-12-2022 10:47 AM

I made an order for a new phone on 23th November and have not received any information on when it will be delivered. I have tried the online order tracker and says that there is no information available and that i will receive texts with updates but i havent. They are now expecting me to pay a £90 bill for a phone i havent got.

1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎04-12-2022 12:11 PM

Hi @beccybobs 

You'll need to speak to EE CS on 150 if the tracker isn't working.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.