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Problem tracking

jode3
Visitor

‎05-12-2022 11:07 AM

I’m currently waiting for my new order and it’s not letting me track 

0 Helpful
2 REPLIES 2
Northerner
Grand Master
Grand Master

‎05-12-2022 12:24 PM

Hi @jode3 

If tracking isn't working you will need to speak to EE CS on 150.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
Chris_B
Grand Master
Grand Master
In response to Northerner

‎05-12-2022 01:15 PM

@jode3  Do you have a tracking number?    A XKO/XKN is an order number not a tracking number.  You’ll get a tracking number once a device has been allocated to you. 

0 Helpful