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Order issue

chandu19113
Investigator
Investigator

‎30-11-2022 05:24 AM

I have done all the process for ordering the phone including upfront payment but status that showed confirmed now shows order cancelled and don't know the reason. Neither customer care connects nor the chat staff gives me relevant answer 😟

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎30-11-2022 09:09 AM

Hi @chandu19113

Thanks for coming here. 

Was this an upgrade or a new contract? 

Have you had any email to ask you to call us for more details? 

Leanne 🙂

0 Helpful
chandu19113
Investigator
Investigator

‎03-12-2022 05:15 AM

I took 1TB variant but didnot receive any confirmation from DPD so far and location is Town center which isn't remote to delay. It's 2nd day after order confirmed. Customer service representative said would get delivered in 1 day but so far no information or sms from DPD.

0 Helpful
Leanne_T
EE Community Support Team
In response to chandu19113

‎03-12-2022 07:52 AM - edited ‎03-12-2022 07:53 AM

Hi @chandu19113 

Which model type and colour have you ordered? 

Is this being delivered to an EE Store? 

Leanne.

0 Helpful