Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 58782 Views
  • 122 replies
  • 15 Helpful

Resolved! why do I have to do this to spend money on your site?

I am not an EE customer, I want to spend money on your site, but you wont let me until I interact with the forum or take out a plan with you it seems. Hopefully this post ticks whatever stupid box I am required to fill out to actually spend money on ...

change of delivery address

Hello, I have a question about delivery. When placing an order for a mobile phone for the contract, I had to provide a delivery address identical to my bank account. I do not live at the same address as I have at the bank because I moved but haven't ...

PawelP646 by Investigator
  • 955 Views
  • 3 replies
  • 0 Helpful

Upgrade early from sim only

I went on my ee app and it said i could upgrade early so i did and i’ve had the email saying thank you for your order but can’t track the order 

I don't have a delivery sms email on my phone yet

on the 3st of August, I ordered my phone, I withdraw my money, I did not receive an email SMS when it will be delivered to meno one has contacted me yet and I don't know if it will be delivered to me please reply

Delivery

On the 3rd of August I upgraded my phone to the iPhone 13 pro max and it said usual dispatch time is 1 day. Now it has been 5 days and I’m starting to get worried because I haven’t gotten any emails or texts about the delivery and I’m concerned that ...

Bluemango by Investigator
  • 419 Views
  • 5 replies
  • 2 Helpful

Ps5 error order

HelloI was ordering a ps5, they took a upfront payment from my bank account and then says an error occurred and the process didn't go through. When I refresh the page request me to pay again.

Order confirmation no delivery date

I ordered my upgrade on the 10th of July, had the order confirmation but no delivery date. I’ve put in a complaint and all I was told a that it is on back order and that they expect the phone to be sent within 28 days. I have been with ee since it be...

Nat_91 by Explorer
  • 399 Views
  • 4 replies
  • 1 Helpful

Order did not arrive

my order was supposed to arrive today with DPD but it didn't arrive, I chatted with someone from them and their answer was that they didn't have the complete address, can you help me with this and maybe manage to tell them to do the delivery tomorrow...

Dan64 by Visitor
  • 324 Views
  • 2 replies
  • 0 Helpful

Box open

I’ve just had my brand new iPhone 13 pro max delivered by DPD and I can pull the lid of with the packaging still sealed. Shouldn’t the box be sealed? The phone can easily drop out the box as the lid is not sealed/secure. ive not opened the packing as...