Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62796 Views
  • 120 replies
  • 15 Helpful

trade reminder

Due to the fact that I get reminders to return my phone and I have not received a new one yet because I ordered the iPhone 14 PRO MAX and it is on the preorder, I am forced by you to send you a return package if I get a new device then I will send my...

Zeggy by Explorer
  • 499 Views
  • 2 replies
  • 1 Helpful

Where is my order

Hi, I placed an order on Tuesday and was informed it was next day delivery and I am yet to receive the order. Please can you help track the order. many thanks  

Phone contract cancelled?

So I placed a order for the IPhone 14 pro max on the 21st of September.I payed the £30 upfront cost and waited for the phone, I check in to see when I would get my phone and was told very soon but they couldn’t find my account or anything to do with ...

Order Processing and Delivery

Over a week ago I upgraded my phone to a new model and a new contractWhen I track my order I see that  delivery is still 'awaiting confirmation' and that the phone is now on 'back-order confirmed' I assume this mean the phone I ordered was not in sto...

Paul110 by Investigator
  • 726 Views
  • 3 replies
  • 1 Helpful

Resolved! Missing part of ps5 order

Hello  My partner has opened the ps5 I got him and has found the screw for the base is missing .  Can I be adviced who I contact regards this missing item .

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Early upgrade

Hello, i’ve decided to upgrade early to iphone14pro max however, i havent recieved any emails confirming this but miney has been took out of my account? 

I phone 14

Literally my I phone 14 pro max has been stuck on dispatch expected in 24 hours for like nearly 2 days now does anyone else have this problem. 

JoshChown by Investigator
  • 535 Views
  • 4 replies
  • 0 Helpful

My bill

I paid my bill on 29 September, but now I'm out of service I Don'thave Internet also I can't ring and send massage. Please connect me.

Dz7575 by Visitor
  • 342 Views
  • 1 replies
  • 0 Helpful

Trade in

Hi, I got a trade in deal when I pre ordered my IPhone 14 pro max. It’s now been 7 working days since I last contacted and I’ve still not received my trade in bag to send off my old phone, who should I contact to get the trade In bag as it said I hav...

Maxine28 by Visitor
  • 403 Views
  • 1 replies
  • 0 Helpful

EE delivery issues

Recently upgraded with EE and they sent out my new phone over a week and either EE or DPD to include the house number on the address sticker. Now the DPD tracker says the phone is on it's way back to EE, but I've had absolutely no updates from DPD or...

Alupton15 by Investigator
  • 859 Views
  • 6 replies
  • 5 Helpful