new order

[Jimmymac75]

I was wondering if anyone could advise. My old google pixel died, so I went on EE to see what my options were, and found I was ready for a free upgrade. I ordered a new Pixel, received a confirmation email, and hat was all that has happened, I cant track my order as when I try on the EE, put in my confirmation code and email, it always fails... I cant track through texts as I don't have a phone, any advice much appreciated.

[Katie_B]

Hello @Jimmymac75. 

Thanks for upgrading with us. 

Was it the Pixel 7 or Pixel 7 Pro?

What colour and memory size did you go for?

Speak soon, 

Katie 🙂

[Jimmymac75]

Hi Katie 🙂 Pixel 7 pro obsidian 128 g

[Katie_B]

Thanks for getting back to me @Jimmymac75.

This is showing as in stock.

Could you please confirm when you placed your order?

Katie.

[Jimmymac75]

I made the order at 1645 on the 19th, I can provide order number too 🙂

[Katie_B]

Thanks @Jimmymac75. 

I would recommend giving us a call so our customer care team can chase this further. 

Katie 🙂

[Jimmymac75]

Will do when I get a moment.

[Katie_B]

Please keep us updated @Jimmymac75. 

Katie 🙂