Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 70037 Views
  • 122 replies
  • 15 Helpful

Awaiting my S22 in backlog

Not happy with the poor upgrade service and communication. It seems like EE are getting worse. Ordered an upgrade on the 4th and rang last week to be told there is a backlog of deliveries.

Ron12 by Investigator
  • 989 Views
  • 9 replies
  • 0 Helpful

Phone delivery

I ordered a Samsung z fold on the 5th of January which said it would be dispatched within 14 days. It's been almost 3 weeks and I've had absolutely no update. Does that mean it hasn't even been sent yet?

Delivery

I made an order yesterday for two new phones but only one has arrived 

Np244 by Visitor
  • 364 Views
  • 1 replies
  • 0 Helpful

Resolved! Phone S22 ULTRA PROBLEM

Hello, on the 20th of January now, I ordered an s22 ultra in my name, my contract. I also paid money up front for the phone, I didn't receive the order number by email, nothing.. what's happening, how long will it take for my phone to arrive? can som...

Resolved! How do you know if you passed the credit check

HiI placed an order yesterday and I got this email. It says I need to call to discuss but says to wait for dpd to send delivery details, does this mean it’s passed or not?  

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Angie43 by Explorer
  • 2211 Views
  • 3 replies
  • 5 Helpful

Resolved! Nreal glasses

I want to purchase these glasses but iv been told I can online but won't give me the option 

Resolved! Giftcard

I have used placed an order for my upgrade of a Samsung 22 +. I have recieved my confirmation email but it does not show a giftcard, will I still recieve it? 

Becky108 by Explorer
  • 720 Views
  • 3 replies
  • 3 Helpful