Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56488 Views
  • 118 replies
  • 15 Helpful

Key board

I ordered the Samsung galaxy s8 and it says it will come with a key board but the key board isn’t here does anyone know what is going on? Or when I will get it 

New phone order

Hi, i ordered a new phone 7 days ago, i have not received any information about delivery, and when I use the delivery tracking service it states ' we cant show your order details right now' - can you please provide derails?  Order number xxxxxxxxxxxx...

Add NHS discount

Read moreRead more    Hi,I've placed an order for a new handset but forgot to apply discount. The order is being processed, can the discount still be applied?Thanks.

Pay monthly

I have made an order and it’s displaying cannot display order details right now 

Unable to get through on the phone and no live chat

I have been sent an email that I am unable to reply to asking me to phone in. The call queues are ridiculous and I am unable to queue for those lengths of time. Was trying to order an upgrade but at this rate I won't bother and I'll go elsewhere for ...

Nld55 by Explorer
  • 319 Views
  • 3 replies
  • 0 Helpful

Carrijo

The EE attendant tricked me with the promise to send an IPhone 14 Pro Max device. I've been waiting since the 7th of September. They charged the amount to my account and no device so far

Trade in

I would like to trade in my phone for new one online. But do i have enoigh time to wait until my new phone arrives, copy it over and post my trade in phone?

Egle1 by Visitor
  • 309 Views
  • 1 replies
  • 1 Helpful

Is iPhone 14 pro in stock

is the iPhone 14 pro max in stock or is that why there is a delay in my order because all I’ve got is an email stating that I’ve ordered it with no tracking number and every time I go on it, it says please use the correct order number or email

Ginny18 by Investigator
  • 716 Views
  • 2 replies
  • 0 Helpful

Iphone 14 PM on track

Does this update means that there's a chance on my order to be dispatch soonest? will have a holiday for a couple of weeks, might as well have it before the holiday? im planning to cancel it today but received an update. 

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Aniu248 by Investigator
  • 379 Views
  • 1 replies
  • 0 Helpful