Upgraded phone sending old phone back

[Bencov]

Hi

I received my new phone 2 weeks ago but I am still waiting for the parcel to return my old device 

[James_B]

Hi @Bencov,

Welcome to the EE Community. 🙂

I'm sorry to hear your returns pack hasn't arrived. Please get in touch with Customer Care so we can order a replacement for you.

James

[Lamber1969]

hello James

Same for me. My new phone just arrived. How long before return pack arrives please?

[Katie_B]

Hello @Lamber1969. 

Welcome to the community. 

Your returns pack should be with you within the next few days. If you do not receive this come back and let us know. 

I hope you love your new phone.

Katie 🙂