Phone upgrade new contract

[Ollytgibson]

Hi. I upgraded my phone and started a new contract last week. I did it all online and 5he phone was posted to the Chippenham branch. I was unable to collect as I have no valid ID. So the shop assistant said it would be posted back. What do I do now?

[Northerner]

Hi @Ollytgibson 

How did you expect to pick up the device without ID? 

If you have ID then go back tomorrow.

https://ee.co.uk/help/help-new/orders-and-delivery/order-status/how-will-my-order-be-delivered

Thanks 

[Ollytgibson]

Thanks. I've used my passport as id in many places even though it's expired. They have sent it back to wherever it's came from. I'm just wondering what I do now as I've had no confirmation of anything from ee

[Chris_B]

@Ollytgibson  when  your account reverts back to its upgrade state you’ll be able to upgrade at an EE store.  this’ll take around 7 days. 
 For any sort of delivery store or home you need valid ID that’s in date.  Places that are excepting your out of date ID shouldn’t be doing this.