Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 59907 Views
  • 125 replies
  • 15 Helpful

Router delivery

My fibre optic bb should be installed on Monday 07/11 but still no sign of router delivery.Should I be worried? 

Wyliuxx by Explorer
  • 303 Views
  • 1 replies
  • 0 Helpful

Ordered a switch

I ordered a switch over the phone and was told I would receive an email from Dpd, but I haven’t received any emails, no confirmation from ee, nothing, any advice?

Kyates1 by Visitor
  • 278 Views
  • 1 replies
  • 0 Helpful

Ps5

When I order a ps5 on the EE website it freezes before confirming my purchase. why is this?

Yoyo666 by Explorer
  • 352 Views
  • 3 replies
  • 0 Helpful

iPhone 14 plus no update

Hi I ordered an iPhone 14 plus 128gb midnight on 2nd October however I haven’t heard anything yet do you have an update please? Thanks

Back Order Samsung

Placed an order for an S22+ 256gb in pink gold advised it’s been placed on back order just wondering how long I should expect to wait or am I able to find out if I stores got the stock and collect from there ? 

Order

I have order iPhone 14 pro max 256 silver i want to give me information about my order please 

iPhone 14 Pro Max 256 GB Space Black

Hi I ordered my iPhone 14 Pro Max 256 GB Space Black on 14 October and still have not heard anything with regards to delivery. I was told on the phone with EE yesterday that it would be delivered today but that was clearly incorrect as the online tra...

z0rax by Investigator
  • 896 Views
  • 10 replies
  • 0 Helpful

My order status

Hi I ordered my new iPhone nearly 2 weeks ago and I haven’t heard anything never got order number or anything so I can track it is there another way I done this on phone when I called them