Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55578 Views
  • 118 replies
  • 15 Helpful

Upfront for uprgrade

Hello,Hope someone could help me. So I pre ordered a iphone 14 pro max. But I am due for upgrade anyway. So I have paid an upfront. Isn’t it if you do an upgrade you don’t pay any upfront? 

Order

Hi I placed an order yesterday for an additional line I received an email saying that my order Was on its way but the order doesn’t work to track it and I haven’t received any other email since that one 

Joellie12 by Established Contributor
  • 419 Views
  • 9 replies
  • 0 Helpful

Resolved! Delivery

How long need wait phone?! write next day deivery but i wait 4days?!!!

pagalve73 by Investigator
  • 442 Views
  • 6 replies
  • 0 Helpful

Mimi

Hi

MimiPL by Visitor
  • 261 Views
  • 1 replies
  • 0 Helpful

Order update/delivery

Hi, I ordered an upgrade yesterday afternoon and received an email saying it was being processed, however I haven't received anything further. I have read that before 7:30pm ish that dpd try and deliver within 24hrs. My concern is that I will be at w...

no update

i ordered an upgrade yesterday 09/09/2022this morning i see my new contract has started  but i have had no update on when my new handset will be delivered when i try and track it says we can’t help as this moment ? 

Lack of order tracking?

I have had a nightmare of a time trying to place an order, having to cancel my original order and reissue one. Handset is supposed to be delivered today, but i have had no information from either DPD or EE about it

Cb221 by Explorer
  • 321 Views
  • 3 replies
  • 0 Helpful

Missing order number

I upgrade 3 handsets on Saturday, mine and my kids’, with an estimated delivery date of Monday 5th. No sign of the handsets yet or contact from DPD as per the confirmation emails. I can’t track the order as I don’t have an order number on any of the ...

VV78 by Investigator
  • 698 Views
  • 18 replies
  • 2 Helpful