Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 58284 Views
  • 122 replies
  • 15 Helpful

Sim card not arrived

I ordered my sim card on the 10th of October and I'm still waiting for it. The sim has already been put onto my plan so will I have to pay for it when I haven't received it

Order

Hi I’ve placed an order for a new contract and I’ve had an email to call you but I can’t find the right number

Fredddd by Visitor
  • 284 Views
  • 1 replies
  • 0 Helpful

Phone delivery

I ordered a new phone yesterday due to mine being stolen. I haven't received any confirmation email about my order and it said it would be next day delivery. I can't track the order as have no information or call EE because I have no phone. Please ca...

Order

Hi I ordered a iPhone 14 on Thursday got email saying successful order and no phone delivered yet how many days does this take  thanks 

Toniw45 by Visitor
  • 306 Views
  • 1 replies
  • 0 Helpful

Order

Hi EE are you scamming people. I order the Apple Watch ultra on 10th October get told delivery is 17th October. Now I’m being told 28 delivery due to apple not sending and I should take it up with apple and not EE.This is how you guys will lose custo...

iPhone 14

Anyone know how long it takes for orders. Ordered an iPhone 14 on Thursday and only had a confirmation email. Had nothing since. 

DPD refused delivery.

Hi everyone, I’m looking for some advice please? My upgrade was due for delivery the other day so I waited in ready to collect. Dpd refused delivery and from what I can see, it’s because my house number wasn’t given to them. It is on my EE account. S...

Jen777 by Visitor
  • 357 Views
  • 2 replies
  • 0 Helpful

Order

Hi Team,       I  booked my 13 pro max 256GB Deep Purple but I didn’t got any messages regarding the booking status. Can you please help me out regarding this and send me the booking details ASAP. Thanking You Team.