If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hello, I am an existing EE customer for the last 5 years and i have been trying to chat to someone all morning about my new order and a few other queries i have, however i have not been able to chat to anyone. Is there a problem with online chat?
I ordered an upgrade for my phone on Sunday and was told that it usually gets dispatched in one day but I’ve heard nothing since, and my boyfriend did his upgrade yesterday and his phone is arriving tomorrow. have I done something wrong? I’m upgradin...
I placed an order yesterday and today, I got email confirmation for both orders. However no email or text from DPD and nothing showing on my app. how do I know my order definitely went through when it also won’t let me track my order either.
Good morning, i ordered my iPhone 13 in pink on the 22nd of may, and I have tried to track my order with the reference number or order number from the email, but then I had paid my bill through my current phone on Tuesday the 31st and I had spoke wit...
I placed an upgrade last night. I have confirmation email with no order number so I can not track. Its supposed to arriving today but I have not heard from courier either?
Hey, I ordered a PS5 over a week ago which should have arrived but it still hasnt and i havent had any updates or am able to track my order, just keeps coming up with error every time
I upgraded at the start of May and was told there might be a delay in getting my new iphone 13 pro. However, it has been a month and I've not heard anything. I haven't even received an email confirmation that the order was placed! How to I find out w...
Hi, I ordered a new phone as an upgrade on Saturday to an IPhone 11. I was just wondering how long it will take to receive it. I’ve only received my order confirmation and nothing since?
I ordered Beats Studio Buds via EE as an add on. The order went through and assigned to DPD. They were provided with the wrong address by EE and so failed to deliver when encountering the occupant of the wrong address. EE has not been helpful in rect...
DPD wont deliver my parcel because EE havent printed my house number on the address lavel, has anyone else had this issue and how was it resolved ? My local DPD seem insistent that they wont just add the house number on themselves, driving me crazy
