Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56220 Views
  • 118 replies
  • 15 Helpful

Delivery Date for Iwatch series 8

Hi I ordered my new Iwatch series 8 last Friday and have no idea when to expect delivery. I spoke to someone today who sent me a tracking reference but it didn’t work and I’m none the wiser when to expect it. Will it be dpd that deliver it or dhl. I ...

Sam1109 by Investigator
  • 454 Views
  • 3 replies
  • 1 Helpful

order tracking

I ordered an iPhone 13 last week and only had my confirmation email, no further updates and when I try to track my order is says sorry we cannot provide details at the moment and says to look out for any updates from dpd, any ideas when i will get my...

Confirmation

I haven’t received any sort of confirmation email or any delivery time/date for my order that I did over the phone on Monday. Is this normal? 

Dae7 by Explorer
  • 342 Views
  • 3 replies
  • 0 Helpful

New phone

Bought a new phone on friday and the website stopped working after paying my upfront fees. Got no confirmation email to say when or if my phones coming, moneys came out my account and then received an email saying my basket has been saved as if my or...

Order tracking

I placed an online order but when I try to track my order and put the order number details in I get a message saying “sorry we can’t track your order details right now”this is an iPhone 13 Pro Max requested delivery to my local storethe phone is an a...

Apple watch s8

Hi i ordered my apple watch s8 on the 9th midnight black 45mm . I was assured this would arrive today 16th September . I originally wanted the 41mm s8 but was told this was a back order and would of had to wait 28 days so i chose the 45mm to get it t...

Need my order number

I've had a new Pixel 6 for 2 weeks and was trying to claim the free chromebook which says I need an order number, EE says this will be in the confirmation email I got when I bought the contract, it isn't and I don't know where else to find it

Peg_Legs by Explorer
  • 357 Views
  • 2 replies
  • 0 Helpful

Order query

Hello! So today I've placed a online order for both a Samsung phone and fitness watch. I've entered all relevant details etc and now I've received a email requesting for me to call EE directly as they would like to discuss my order, I did try but due...

Milz88 by Visitor
  • 399 Views
  • 1 replies
  • 0 Helpful