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Upgrade order

Lizzy87
Explorer

‎19-03-2023 12:52 PM

Hi I placed an order on 23rd February and I received and email of confirmation but have not received the order or any further correspondence. I've tried tracking it but it keeps saying there is a problem with tracking. Can you please advise what I need to do next. 

0 Helpful
3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

‎19-03-2023 01:48 PM

Hello @Lizzy87 ,

Welcome to the community,

When you upgraded, did you order a new phone or was it just the plan you upgraded?

If it was a phone, what model colour and storage size?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
Lizzy87
Explorer

‎19-03-2023 02:19 PM

It was the phone as well it was a Samsung 
Galaxy s21 fe 128mb in lavender. 

Thanks 
Lizzy 87
Sent from my Huawei phone
0 Helpful
Leanne_T
EE Community Support Team
In response to Lizzy87

‎19-03-2023 02:27 PM

Thanks @Lizzy87 

This device is showing out of stock with no expected dispatch time. 

If you would like to discuss the order and check other stock availability to change the device, please call us on 150. 

Thanks 🙂

Leanne.