Purchasing contract

[Laila45]

Why can’t I join/purchase as a new customer without a EE. Number, I haven’t got one that’s why I want to join and purchase a contract 

[XRaySpeX]

@Laila45 : What type of contract are you trying to order?

[Laila45]

A pay monthly contract with an iPhone or iPad 

[XRaySpeX]

Logout of (or don't login to) your MyEE before going to the EE Shop to buy an EE mobile phone or SIM contract. It expects you to already have an EE mobile phone or SIM contract.

As for the tablet, You cannot order a tablet online unless you already have a mobile phone or SIM contract from EE. You are expected to pay for it along with your existing EE mobile plan.

So buy the phone 1st.

[Laila45]

I’ve tried that with the phone but it then sends me to a page asking me for the EE number 

[XRaySpeX]

Well, of course, you gotta possess the phone & its no. before you can order a non-phone.

[Laila45]

No I mean to order a phone, I don’t have an EE number or phone yet 

[XRaySpeX]

Are you logged out of MyEE when you order phone?

[Laila45]

Yes, sometimes it auto logs me in and sometimes it asks me to log in after I chose the phone

[XRaySpeX]

It does that sometimes, flicking between Login & Logout. Try again later. It works for me.