Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 67366 Views
  • 120 replies
  • 15 Helpful

Poor Customer Service

What's happened to EE? Customer services used to be one of the best around. Now it seems they have people answering calls that don't know what they're doing, they have people in Sales that don't know the products they're selling and they just lie in ...

LeeMc83 by Investigator
  • 627 Views
  • 4 replies
  • 0 Helpful

Order

Hi I added a Xbox s series to my plan on the 18th of December but have not been sent a delivery date. Can anyone help

Alfiebug by Explorer
  • 442 Views
  • 3 replies
  • 0 Helpful

Oder meta quest 2

I'm waiting on my order of the meta quest 2 I ordered before Christmas   I've had order confirmation,  with tracking number for delivery but still nothing arrived .

Duane12 by Visitor
  • 385 Views
  • 1 replies
  • 0 Helpful

Hello

How do I order, when I try to buy something it sends me to add a device or join a community

Upgrade

Hello, My current contract is due to end on the 16th January 2023.I went through the process to upgrade but there were a few issues. The £30 upfront payment was taken but I haven’t received any confirmation. I still have a message on my account askin...

KimCass by Explorer
  • 512 Views
  • 4 replies
  • 0 Helpful

Resolved! I want to buy Nreal

It says I have to add a number or join the community to Able to buy Nreal….. 

iixzero by Investigator
  • 802 Views
  • 6 replies
  • 3 Helpful

lenovo ideapad gaming 3i (i5)

Hello i Paid £30 for the lenovo ideapad gaming 3i (i5) yesterday but instead it has been credited to my bill has anyone else had this?

Elljones by Visitor
  • 361 Views
  • 1 replies
  • 0 Helpful

No monthly SIM card recieved

Ordered a monthly contract SIM card on 17/12/22 but have not received it. Have received letters saying the direct deposit has all been set up but no SIM card.

DG96x by Explorer
  • 432 Views
  • 2 replies
  • 0 Helpful