Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No delivery info from DPD

Rjb80
Investigator
Investigator

‎21-03-2023 01:20 PM

Ordered my new Samsung S23 yesterday and was told delivery would be today 21st March 23.

Was told I would receive a tracking message from DPD but had nothing.

Tried tracking with EE order number but just get error messages.

0 Helpful
7 REPLIES 7
Leanne_T
EE Community Support Team

‎21-03-2023 03:34 PM

Hi there @Rjb80 

Thanks for coming here. 

Which model size and colour have you ordered? 

Has your plan changed? 

Leanne. 

0 Helpful
Rjb80
Investigator
Investigator
In response to Leanne_T

‎21-03-2023 04:37 PM

Hi, it is the S23 model in Green.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Rjb80

‎21-03-2023 04:50 PM

Hi @Rjb80,

Which storage size did you choose?

James

0 Helpful
Rjb80
Investigator
Investigator
In response to James_B

‎21-03-2023 05:04 PM

Hi, 128GB

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Rjb80

‎21-03-2023 05:06 PM

Hi @Rjb80,

I've double checked and that model is in stock.

What time was your order placed?

James

0 Helpful
Rjb80
Investigator
Investigator
In response to James_B

‎21-03-2023 05:10 PM

Around 12.30pm yesterday James.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Rjb80

‎21-03-2023 05:15 PM

Hi @Rjb80,

I wold have expected your order to have been processed in time for delivery today.

Please get in touch with Customer Care so a member of the team can check the status of your order.

They'll be happy to help. 🙂

James

Related Content