Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61871 Views
  • 118 replies
  • 15 Helpful

Resolved! Order

Can you check my order is being processed order number    [mod edit: please do not post personal information on the public board. Thanks!]

No tracking info or update for order??

I upgraded my phone on Saturday 26th November and received an order confirmation but there is not tracking information?  It said it would be dispatched within 1 working day but there is nothing and I cannot track it on the order tracking page as it a...

Order payment issue

I have just tried to arrange an upgrade through the website. I’ve gone all the way through sending the upfront payment, it’s showing as pending on my banking app, but the EE website seemed to time out or something just after and the phone I ordered i...

Sameehep by Visitor
  • 464 Views
  • 3 replies
  • 1 Helpful

iPhone 14 pro back order

I ordered a new iPhone 14 pro 256gb on Friday 21st October and was told it would take 7 days. I need this before I go on holiday and the my current phone return is due on the 6th November, is there any way to get an update on the expected delivery? 

Resolved! Contract

Hello..!!this is tanveer i need a contract sim with Ee

iPhone 14 pro max 256 deep purple

Just wanted to give an update, after 6 weeks of waiting my phone is finally due to be delivered tomorrow. Ordered on 17th of October and not had any updates apart from ‘ your order is on track’ every week until today I got text from dpd. Hopefully ot...

iPad Air

I placed an order for delivery on 24/11 but the address was incomplete on the package so the courier couldn’t deliver. I spoke with customer service on the 25th and they cancelled the order and advised I re order but I am unable as the original accou...

Watch

Hello im looking at getting a watch added to my plan just wnated to know how much it would be a month? I upgraded my phone 2 weeks ago