Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 60147 Views
  • 124 replies
  • 15 Helpful

credit check

Hello. I placed an order and given a reference number of XKO.... and was told to call customer support for further details. apparently it has something do with my credit check. the agent tried to fix it but was unable to do so. he told me to go to EE...

Resolved! ongoing order

i placed an upgrade order on the 12th november, i had an email saying my order has been confirmed, but since then I have not been able to track my order. Is there there anything you can do help? its an iphone 14 pro deep purple

upgrade

ordered a new iphone 14 pro max (space black) for my upgrade on monday 14-11-22, and was told it would be dispatched within a day, and that i would have confirmation the following day, but so far i have had nothing, do we know if there is a delay or ...

no order number on confirmation email

I ordered an iphone 14 pro max the other day as an upgrade on my contract, i have had a confirmation email but no order number to track my order?

upfront cost

My recent upgrade was returned to EE by DPD through no fault of my own, they say I refused it but i didn't. The return has been processed and I have had to do the upgrade again, however the deal I signed last week is no longer available, last week th...

Lwarnell by Contributor
  • 371 Views
  • 1 replies
  • 0 Helpful

Resolved! Delivery of new phone

Hi, I’ve agreed a new contract today but don’t know when it’s being delivered. The lady I spoke to said I would be able to book my own delivery date 

Brenno57 by Explorer
  • 442 Views
  • 3 replies
  • 0 Helpful

Iphone 14 pro max

Order iPhone 14 Pro max 17/10/ still not yet updated or inform omg 

iPhone 14 pro max delivery

I ordered my iPhone 14 pro max in deep purple on the 17th of October and received a confirmation message.I then received a 'your order is coming soon' text on the 1st November and again today 9th Nov. When I opened tracking both times, the only indic...

IkeI by Investigator
  • 765 Views
  • 7 replies
  • 1 Helpful

IPhone 14 pro max purple

Hi i ordered an iPhone 14 pro max 128g purple since 13th October. I was told it will be a 28 days wait. I'm on the 30th day now and still no update on when it's coming. I've called severally and no clear date on when to expect. Just need a rough esti...

Obaro by Investigator
  • 798 Views
  • 6 replies
  • 1 Helpful

Sim

Xkxxxxxxxxxx [Mod edit: Please do not post order numbers on the public board. Thanks!]

Emrah45 by Visitor
  • 349 Views
  • 1 replies
  • 0 Helpful