Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56920 Views
  • 120 replies
  • 15 Helpful

Resolved! Returns Pack Not Received

Hi I recently upgraded my phone and received the new hand set but haven’t received a returns pack to send back my old phone. Can anyone help with this please it’s been 1 week since I’ve had my new handset and I don’t want to be charged for both if it...

App freezing when checking out my order.

Every time I go to place an order for an Apple Watch, it takes me all the way to ‘complete order’ then freezes every time I click. I’ve tried on internet / app / laptop. All the same. Any ideas? 

Hbenney by Explorer
  • 365 Views
  • 3 replies
  • 0 Helpful

Pixel 7 Pro - delivery date

Hi, I pre-ordered a Pixel 7 Pro on 06/10/2022, and would like to know when the phone is likely to be dispatched. According to Google, the release date is on the 13/10/2022 for delivery and I wanted to know if EE have the same date for dispatch?

HHT by Investigator
  • 2330 Views
  • 13 replies
  • 4 Helpful

Upgrade

Hello, I upgraded my phone on Saturday the 8th of October and I haven’t received any updates about my phone and was wondering it when I would receive this. 

Ells4 by Explorer
  • 408 Views
  • 4 replies
  • 2 Helpful

Returning my old phone

It’s been 2 weeks since I upgraded my phone and I am yet to receive the returns pack - though I have received reminders to send the phone and a warning that I will be charged if I don’t!I have tried to call lots of times! I’m concerned that I’ll be c...

iPhone 14

Hello I was just wondering I upgraded my phone yesterday evening along with a iPad the iPad turned up today but no phone no tracking number or anything 

Waiting for my order

I have been waiting for my new sim to arrive for 2 weeks now. I have received no update(email/sms) as where it is or what is happening.... I am a new customer, my old monthly contract has run out and I am on pay as you go until EE deliver my new sim