Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52138 Views
  • 117 replies
  • 15 Helpful

Online SIM Upgrade

Hi all, I've recently (01/08) ordered an online SIM upgrade (pay monthly 120gb 4g upgraded to pay monthly 160gb 5g). No new SIM to be sent out, so no waiting for the post etc. Order confirmed by email.Nothing, to date, has changed on my account - sti...

Phone order

Ordered upgrade on phone no tracking information available or expected date for delivery been 5 days

I got this email from EE

I got this mail so can i get phone sim both or sim only    [Mod edit: Please do not post personal information on the public board. Thanks!]

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astha by Visitor
  • 369 Views
  • 2 replies
  • 1 Helpful

online upgrade

Trying to upgrade my phone and contract and all working well, can choose the mobile, colour and plan no problem but when i add it to the basket it always reverts back to a lower storage, white phone but for the same price! Guessing it's some system g...

twerp by Investigator
  • 386 Views
  • 3 replies
  • 1 Helpful

Resolved! Phone dispatch

Hi,  I ordered my phone yesterday and was told it would be out for delivery today and that it was in the warehouse ready to be delivered. However I have received no dispatch email and I have taken a day off work to be able to receive the phone today....

mol333 by Explorer
  • 481 Views
  • 3 replies
  • 1 Helpful

Phone contract dpd delivered

I got email from EE saying my parcel will be delivered by DPD tomorrow does that mean my contract I’ve taken out has been accepted 

Selina24 by Visitor
  • 278 Views
  • 1 replies
  • 0 Helpful

iPhone not arrived

I have ordered an iPhone 13 pro max, I re aranged the delivery with DPD for yesterday they did not attempt to deliver and now are sending the phone back to EE what do I do to get my new phone 

Ryanw00 by Visitor
  • 392 Views
  • 2 replies
  • 0 Helpful

My order

Hi I upgraded my phone 4 days ago and i haven't received an update on it since, I was wondering if I could get some help

Km1604 by Explorer
  • 379 Views
  • 3 replies
  • 1 Helpful

Just changed plan,awaiting new phone, and cannot text

Hi there, every time I upgrade my phone and begin a new plan I am unable to text. This has happened the last 2-3 times. My new plan has started but my phone isn’t being delivered til tomorrow but I cannot text anymore. If I ring EE I have to go throu...

KatP1978 by Explorer
  • 338 Views
  • 3 replies
  • 0 Helpful