Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62314 Views
  • 121 replies
  • 15 Helpful

FandF

Hi If I cancel my order will I lose my FandF discount 

November order

I ordered a watch in November and I got a code but the code says no details of this order! And only got an email of confirmation and nothing else 

Sim only not received

HI I ordered a SIM card for a sim only package and have not received it in 10 days. I am unable to track this on the ee site?

Order delayed?

Do we know when communication will be sent out regarding delayed orders? I placed an order on the 25th November and have had no comms since? Money taken upfront for handset which is fine but I don’t want my monthly bill to increase by the £30 as well...

New phone

Hi, I ordered Samsung Galaxy 22 Ultra yesterday morning and paid £30 upfront fee and have not received confirmation email or text and was supposed to get my new phone today but a bit worried I wont. Can anybody help me? Checked spam and nothing there...

Hazel_ by Visitor
  • 379 Views
  • 1 replies
  • 1 Helpful

Order and Delivery

I made an order for a new phone on 23th November and have not received any information on when it will be delivered. I have tried the online order tracker and says that there is no information available and that i will receive texts with updates but ...

Iphone14 pro max

hello, I have a 6-week order for the iPhone pro max 256.g black, what's happening, I was told to change the color, because it comes faster, I changed it but in vain, what's happening, it takes too long

Delivery

If I order an upgrade Saturday eve, would I be able to pick up from store on a Sunday (following day?).