Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 54215 Views
  • 118 replies
  • 15 Helpful

Ordering

How do I link my account to the community , I would like to order an iPad 

Lozpowis by Visitor
  • 276 Views
  • 1 replies
  • 2 Helpful

Early Upgrade to Sim only

Hi, I early upgraded and paid the early upgrade fee on the 4th of September-I’ve since received an email confirmation from EE however my plan hasn't updated on my EE account and I’ve heard no more, when should I expect the change to happen? I’m neari...

Upgraded order confirmation

I upgraded by small business contract to the new iPhone 14 pro on the 09/09/2022 and I have not had any confirmation by email or text, I signed and approved the documents that were sent to me. Could you please tell me when I should expect an email co...

I ordered my iPhone 14 and no confirmation

Hey all,  I upgraded my BT mobile to an EE mobile plan, got accepted and passed credit checks and paid £6.98 delivery charge over the phone. but still have not got any form of communication or reply to see what time it will be delivered or anything k...

Neil0071 by Explorer
  • 557 Views
  • 4 replies
  • 0 Helpful

Order confirmation

I have currently got sim only contract. I recently upgraded for iphone 14 promax and the apple watch ultra. I paid 190£ for apple watch.since i have paid for it i got emails to confirm my watch and phone pre orders. The order reference number that wa...

Sikandar by Investigator
  • 458 Views
  • 2 replies
  • 0 Helpful

Has my order been accepted

I received this email today first receiving a email with thank you for my order and a tracking number etc does this mean I’m accepted just need to get my billing account up to date which has now been paid? Thanks for choosing to upgrade with us. We j...

New device

I ordered a s22 ultra last night just wondering if its been dispatched 

No delivery

Ordered a phone  and still haven't received the item.Spoke to someone from DPD and they are asking for an IMEI number to raise a claim because it got scanned at sorting office but after there is nothing to be found. But I received a tex saying that t...

Gigi77 by Visitor
  • 357 Views
  • 1 replies
  • 0 Helpful

EE order troubles

Hello,I upgraded my iPhone last week to an iPhone 13. I've never had so many issues with receiving the phone. DPD turned up an hour earlier than their allotted slot last Weds so I missed the delivery (I have proof they delivered early thanks to my Ri...

Kezzae155 by Investigator
  • 386 Views
  • 3 replies
  • 1 Helpful