Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52917 Views
  • 117 replies
  • 15 Helpful

Upgrade early

Hi, I have upgraded through My EE, selected the device I want to upgrade to and proceeded to pay the upfront cost. I have then recieved an email from EE saying "Thanks for your order (Order number). We are getting your upgrade ready and it will be on...

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Jhaynes7 by Investigator
  • 498 Views
  • 8 replies
  • 0 Helpful

Order tracking

Placed and order for the gear pro. Hopefully it arrives on the release date. Disappointing that the order tracker is unresponsive for days now. 

echorap1 by Explorer
  • 513 Views
  • 3 replies
  • 0 Helpful

Samsung watch 5

Hi I pre ordered the watch 5 and its due to be released tomorrow (26th Aug) and I haven't had any updates on this at all since my confirmation email does anyone know when I will receive the watch Thanks 

ISHELLI by Investigator
  • 1355 Views
  • 25 replies
  • 3 Helpful

Ps5 delivery

Hi I ordered my ps5 Monday 8th of august and now it’s been 5 days I haven’t got any email for the delivery so my question is when I’m getting it cos In site u guys wrote some delivery take up to 24h or 2 to 3 days but now it’s been 5 days I’m waiting...

Kiyan by Investigator
  • 1294 Views
  • 9 replies
  • 1 Helpful

I want a update on my phone

I ordered a phone on Tuesday and I want a update to find out where it at and when I’m getting it as I’m in need of the phone  

New phone

Hello I try to order phone but is some problem I can't 

Order

I need to cancel the order I just placed please it’s the wrong item

Still waiting on order

I too have an iPhone 13 ordered and have waited since Monday and really need this by Saturday as I go away for a week. It’s meant to be coming into the shop rather than delivered to my house so is there no sign of it yet? Please update me……Thankyou….

Order number issues

I ordered an iPhone 13 mini, 128GB on Tuesday.I've not received any further email communication regarding the order, and when I go to track it online I see: "Sorry, we can't show your order details right now. Don't worry, we'll keep you updated on th...