Tech add on order

[Rb62]

I ordered two tech add ons the same this morning within 5 minutes of each other. The second item I ordered has been confirmed and added to my plan add ons. Why hasn't the first item that was ordered first been confirmed? Has ordering two of the same items cancelled each other out?

[Chris_B]

@Rb62  It shouldn’t do.  It might be worth speaking with customer services as they can access your account to see any relevant information.    Just check your spam folder first though as the first one could of ended up there.,

[Rb62]

There was no email in my spam folder. I have received two emails confirming the order and the upfront costs that have been paid however I have only received a text message  for the later order being received by ee. Even though this was the second item ordered. Seems strange that an item ordered second shows up this way when the two items are the same.

[Leanne_T]

Morning @Rb62 

Please give us a call on 150 and the team will be happy to check the order for you and give you an update 🙂

Leanne.