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Missed delivery

JaneC23
Investigator
Investigator

‎05-05-2023 11:04 AM

Hi I missed a delivery of some new buds for my new phone. It says on the tracking ticket that they're being returned to EE. How do I get them resent out to me? 😊

0 Helpful
4 REPLIES 4
Leanne_T
EE Community Support Team

‎05-05-2023 01:04 PM

Hi @JaneC23 

Thanks for coming here. 

If they have been sent back to us, the order will be cancelled once the Buds have been processed as returned. These can then be ordered again 🙂

Leanne.

JaneC23
Investigator
Investigator
In response to Leanne_T

‎05-05-2023 01:30 PM - last edited on ‎05-05-2023 03:35 PM by EE Community Moderator

Hi Leanne

Thanks for the info. They came as a complimentary item will I have to purchase them now?

Jane

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Leanne_T
EE Community Support Team
In response to JaneC23

‎05-05-2023 01:46 PM

Thanks @JaneC23 

In this case, please call us on 150 and the team can look into getting the free buds sent to you again 🙂

Leanne.

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JaneC23
Investigator
Investigator
In response to Leanne_T

‎05-05-2023 08:48 PM

Hi Leanne

Thanks. Will do.

Jane 😊

Sent from Outlook for Android<>
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