Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61860 Views
  • 118 replies
  • 15 Helpful

Resolved! Iphone 14 pro max 1TB

Hi. My order is in stock as seen on the EE website but it has not been desptached yet. Would anyone know what’s happening with my order? Thanks so much

sam2094 by Visitor
  • 479 Views
  • 1 replies
  • 2 Helpful

Resolved! Trade In & 30% off code

I was trying to upgrade from my sim only contract (after 24 months) to s22 ultra 24 months.I applied my trade in and 30% Friends and family discount I got. It worked. But I didnt purchase it on the day. I've now tried the same today and I'm getting a...

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Order

I placed an order earlier today and ive had an email saying ‘successful order’ does this mean all checks have been made and I’ll get an update when it’s sent out? Or could the order still be cancelled thanks guys

Sam1013 by Investigator
  • 1157 Views
  • 5 replies
  • 1 Helpful

Ordered delayed

Hi I have ordered an iphone 14promax space black 256gb on 5th November. So when I order it was 21days dispatch time. Then it went to 28days. Today I contacted their helpline as I didn got any further updates and they said it will take more 10-14days ...

No confirmation email

Hi I've just upgraded my contract to iphone 14 over the phone, but I haven't received a confirmation email or text.  I've called ee back twice to check, both times they've said they can see the upgrade, but they can't provide me with an order number....

iphone 14 pro delivery date

Hi, I ordered my 14 pro 2 days ago, says next day delivery but also says back order so assuming no stock, does anybody have info on when it’ll be stocked. It’s an iphone 14 pro deep purple with 128gb

NoahStev by Visitor
  • 477 Views
  • 1 replies
  • 0 Helpful

iPhone 14 pro max

Ordered iPhone 14 pro max space black 128gb nearly 4 weeks was told be 14 days on phone not even had a confirmation email or text ee is a joke  

Reece325 by Contributor
  • 404 Views
  • 1 replies
  • 1 Helpful

Playstation 5 order

I ordered a playstation 5 yesterday and received the "thankyou for your order" email with the order number, and the £10 upfront cost has been taken, but I havent received anything since, and the order number won't work in the track my order part. It ...