Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57192 Views
  • 122 replies
  • 15 Helpful

Upgrade delivery not turned up

I upgraded my phone on the 13th October and I haven’t heard anything about it since and i was wondering when I would get it ?

Gavinm1 by Visitor
  • 278 Views
  • 1 replies
  • 1 Helpful

Where i my new phone

hi i ordered a new phone on Friday 21st October got a comfirmation e-mail but have heard nothing since looking on my account i can see the new number but still have no phone or any other e-mails

Why can't I track my order?

I ordered an iPhone 14 Pro Max on 30th September and I was told it would be delivered within 28 days, which is fine, but any time I try and track my order I'm just met with this error message.  

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X box series s

Hi added the x box series s to my plan.i havn't had any emails or texts about when it coming and can't find anything on my account to say when it's coming.can any1 point me in the right direction 

Matthew67 by Established Contributor
  • 456 Views
  • 4 replies
  • 0 Helpful

Trade in

Are you able to trade in any time even after you upgrade 

My upgrade

Hi I m Alexandra. I do upgraded for iPhone 14 pro max .(purple) but I don’t receive any emails what happened?  [Mod edit: Please do not share personal details (such as your full name) as your posts are visible to the public. Thanks!]

Aale by Investigator
  • 421 Views
  • 5 replies
  • 0 Helpful

Apple Watch Ultra Stock Update?

Has anyone been given an update on the Apple Watch Ultra stock recently (49mm, black/grey trail band)?I pre ordered on the 9th for delivery on the 23rd but that hasn’t materialised (after being told on the 23rd that it was with DPD and to expect deli...

Tip1 by Investigator
  • 3144 Views
  • 31 replies
  • 15 Helpful

What phone to get next

I have the Samsung s22 plus. It has starred yo run really slow. Yes I've done all the updates and cleared the phone. I went in to store today to ask what the next best thing g to get is and I got told wait till the new one comes out and stop charging...

Keith01 by Visitor
  • 366 Views
  • 1 replies
  • 2 Helpful

Where is my SIM card?

On 18, Oct, I bought a SIM card on EE official website, but I only received xko order number. I waited for a few days and didn't receive any update text. what should I do?